1. Are all your products handmade? Yes, absolutely! We take pride in offering exclusively handmade products. Each item is crafted by skilled artisans who pour their passion into creating exquisite pieces that stand out in their authenticity and craftsmanship.

2. How can I place an order? Placing an order is easy! Simply browse our collections, select the items you love, and add them to your cart. Follow the checkout process to provide your shipping and payment information. Once your order is confirmed, we'll take care of the rest.

3. What payment methods do you accept? We accept a variety of payment methods, including major credit and debit cards, PayPal, and other secure online payment options.

4. How long will it take to receive my order? Our typical processing time is 1-3 business days. Once your order is shipped, the delivery time depends on your chosen shipping method and location. You can find more details about our shipping times in our Shipping Policy.

5. Do you offer international shipping? Yes, we offer international shipping to select countries. Please note that customs fees, taxes, or import duties may apply upon delivery. These charges are the responsibility of the customer and are not included in the shipping cost.

6. Can I track my order? Absolutely! Once your order is shipped, you'll receive a shipping confirmation email with a tracking number. You can use this number to monitor the progress of your shipment.

7. What is your return policy? We want you to be completely satisfied with your purchase. If you're not happy with your order, please refer to our Return Policy for detailed information on how to initiate a return or exchange.

8. Do you offer custom or personalized orders? We love creating special pieces! While some items may be available for customization, kindly contact us directly to discuss your specific requirements.

9. How can I get in touch with your customer support? You can reach our friendly customer support team by emailing [customer support email] or calling [customer support phone number]. We're here to assist you with any questions or concerns you may have.

10. Do you offer gift wrapping services? Yes, we offer gift wrapping for an additional fee. During the checkout process, you'll have the option to select gift wrapping for your order.